Privacy Policy for Ergoflow

Effective Date: May 15, 2024

At Ergoflow, we are committed to protecting your privacy. This Privacy Policy explains how Ergoflow.com (the "Site") collects, uses, discloses, and safeguards your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

We may collect personal information that can identify you, such as your name, email address, postal address, and phone number, as well as non-personal information.

Personal Data:

We collect personally identifiable information, such as your name, shipping address, email address, telephone number, and payment information (processed by secure third-party payment processors) that you voluntarily provide to us when you:

• Register an account on Ergoflow.com.
• Make a purchase of our premium ergonomic chairs or accessories.
• Subscribe to our newsletter.
• Participate in surveys or promotions.
• Contact us for customer support or inquiries.

Derivative Data:

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This data helps us improve your browsing experience and analyze site performance.

Financial Data:

Payment information (e.g., valid credit card number, card brand, expiration date) that you provide when purchasing our ergonomic chairs or other products. Most financial data is collected directly by our secure third-party payment processor (e.g., Stripe, PayPal), and you should review their respective privacy policies. We do not store full credit card details on our servers.

Data from Social Networks:

User information from social networking sites, such as Facebook, Instagram, or Pinterest, if you connect your account with our Site or interact with our social media presence. This may include your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts.

2. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and personalized experience. Specifically, we may use information collected about you via the Site to:

• Process and fulfill your orders for ergonomic chairs and related products.
• Manage your Ergoflow account and preferences.
• Communicate with you about your orders, products, services, and promotions.
• Improve our website, products, and services based on user feedback and analytics.
• Personalize your experience on Ergoflow.com by recommending relevant products.
• Send you marketing and promotional communications about new chairs, sales, or ergonomic tips, if you have opted-in to receive them.
• Administer contests, promotions, and surveys.
• Prevent fraudulent transactions and monitor against theft.
• Request feedback and contact you about your use of the Site.
• Resolve disputes and troubleshoot problems.

3. Disclosure of Your Information

We may share your information with third parties in specific situations.

Service Providers:

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These include:

• Payment processors (e.g., Stripe, PayPal)
• Shipping and logistics partners (for delivering your ergonomic chair)
• Data analysis and marketing service providers
• Email delivery services
• Hosting services
• Customer service support

Business Transfers:

In the event of a merger, sale of Ergoflow company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred as part of the transaction.

Legal Requirements:

We may disclose your information when legally required to do so, for example, in response to a court order or subpoena, or if we believe such action is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Tracking Technologies (Cookies and Web Beacons)

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. These technologies help us understand how users navigate our site, which ergonomic chairs are most popular, and to deliver more relevant advertisements.

Most web browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings, but be aware that such action could affect the availability and functionality of the Site.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. We strive to protect your personal data, but we cannot guarantee its absolute security.

6. Your Privacy Rights

Account Information:

You can review or change the information in your Ergoflow account or terminate your account at any time by logging into your account settings on Ergoflow.com or by contacting us directly at support@ergoflow.com.

Opting Out of Email Marketing:

You can unsubscribe from our marketing email list at any time by clicking on the "unsubscribe" link in the emails we send or by contacting us directly at support@ergoflow.com. We will process your request promptly, but please allow a few days for the changes to take effect.

"Do Not Track" Features:

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

7. Children's Privacy

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us immediately at support@ergoflow.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Ergoflow Customer Service Email: support@ergoflow.com Website: ergoflow.com